Customer Support Specialist

6 days ago


North Sydney Council, Australia beBeeCustomerSupport Full time $85,000 - $115,000
Job Title: Customer Support Specialist

Eftsure offers a dynamic environment where you can make a real difference in the payments world. As a key problem solver, you will help customers get the most out of our digital security platform and provide exceptional support.

Responsibilities:
  • Resolve customer inquiries via Zendesk
  • Investigate and replicate issues, raising Jira tickets when necessary
  • Test software in preparation for new releases
  • Review and import data files into our system
  • Manage batch email processes using our internal support tool
Requirements:
  • IT degree or relevant experience
  • A minimum of 1-2 years' experience in customer-facing roles
  • Experience working in fast-paced environments
Skill Set:
  • Proficiency in Excel, HTML, and CSS
  • General MS Office skills
  • Excellent communication and problem-solving skills


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