Customer Support Specialist

2 weeks ago

Box Hill North, Victoria, Australia Horus Energy Pty Ltd Full time $65,000 - $75,000 per year

Customer Support Specialist

Horus Energy – Melbourne, VIC

About Us

Horus Energy is a growing solar installation company dedicated to delivering high-quality, reliable, and affordable renewable energy solutions across Australia. We pride ourselves on professionalism, compliance, and exceptional customer service from first inquiry to after-sales support.

We are seeking an experienced Customer Support Specialist to join our team. This role is critical in ensuring our customers enjoy a smooth, professional, and positive experience throughout their solar journey.

Key Responsibilities

  • Act as the first point of contact for customer inquiries via phone, email, and online channels.
  • Provide clear and accurate information about our products, services, and installation process.
  • Manage customer concerns and service requests with empathy and efficiency.
  • Coordinate with sales teams, installers, and admin staff to ensure customers are kept informed and updated.
  • Process customer documentation, contracts, and warranty registrations.
  • Maintain detailed and accurate customer records in CRM systems.
  • Proactively follow up with customers after installation to confirm satisfaction and resolve any issues.

Skills & Qualifications

  • Minimum 5 years' experience in a customer service, support, or call centre role (essential).
  • Strong communication and interpersonal skills with the ability to build trust quickly.
  • Proven track record in handling escalations and resolving customer issues.
  • Excellent organisational and time-management skills.
  • Strong computer literacy with CRM and Microsoft Office.
  • Experience in the solar or renewable energy industry is highly desirable.

What We Offer

  • Competitive salary package.
  • Full product and compliance training.
  • Supportive team environment with opportunities for growth.
  • Chance to be part of Australia's renewable energy future.

How to Apply

If you have at least 5 years of customer service experience and want to bring your skills to the solar industry, we'd love to hear from you. Please send your resume and cover letter to

Job Type: Full-time

Pay: $65,000.00 – $75,000.28 per year

Work Location: Hybrid remote in Box Hill VIC 3128

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