Expert Customer Support Representative

5 days ago

North Sydney Council, Australia beBeeSupport Full time $60,000 - $90,000
Customer Support Specialist

This is a highly rewarding role that involves delivering exceptional support to our customers.

  • Provide timely and effective resolution to customer inquiries and issues via various channels.
  • Investigate and troubleshoot complex problems, escalating to senior team members when necessary.
  • Work closely with cross-functional teams to resolve issues and improve overall customer experience.
  • Contribute to the development of knowledge base articles and other support resources.

We are seeking an individual who possesses excellent communication and problem-solving skills, as well as a strong ability to work autonomously and as part of a team.

Requirements:
  • Strong technical background with IT degree or similar experience.
  • Minimum 1-2 years of experience in a similar customer-facing support role.
  • Proven track record of delivering high-quality support and resolving complex issues.
Desirable Skills:
  • Excellent verbal and written communication skills.
  • Personable and able to build strong relationships with customers.
  • Ability to work effectively in a dynamic, fast-paced environment.
What We Offer:

Flexible working arrangements, Birthday Leave, Floating Cultural Holidays, A day off to support a charity of your choice, Annual wellness reimbursement and more.

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