Customer Engagement Specialist

6 days ago

North Sydney Council, Australia beBeeCustomerEngagement Full time $70,000 - $130,000
Job Overview

We are seeking a skilled Customer Engagement Specialist to join our dynamic team in North Sydney, Australia. This role offers an exciting opportunity to blend customer interaction with backend processing, all while contributing to vital process improvement initiatives.

Key Responsibilities
  • Engage with customers primarily through email and some phone interactions to resolve inquiries, fulfill requests, and complete tasks accurately.
  • Effectively communicate and resolve customer issues within tight timeframes, demonstrating a strong ability to manage conflicting priorities.
  • Play a crucial role in our continuous improvement objectives by proactively identifying and implementing opportunities to enhance operational efficiency and customer satisfaction.
Required Skills and Qualifications
  • A minimum of 2 years of experience in a customer service or operations processing role is preferred.
  • Exceptional attention to detail in daily tasks and investigations is essential.
  • Exceptional critical thinking skills are required.
  • A proven ability to identify and solve problems through analysis and planning is necessary.
Benefits of the Role

This role is ideal for individuals who possess excellent communication skills, both verbal and written, and have a proven track record of meeting and exceeding KPIs. Strong analytical abilities, coupled with a genuine customer-focused approach, will enable you to establish strong rapport with internal and external stakeholders.

As a Customer Engagement Specialist, you will work collaboratively as part of a high-performing team to provide outstanding service to our customers. Your primary focus will be on the fulfillment of requests and processes across a diverse range of products.

What Sets You Apart
  • A Bachelor's degree is preferred.
  • Experience in the Collections and Recovery space is highly valued.
  • Working experience in the Financial Services and Insurance industry is desirable.

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