Technical Product Support Specialist

2 weeks ago

Sydney Olympic Park, New South Wales, Australia Bridgestone Mining Solutions Full time
About Bridgestone Mining Solutions

Bridgestone Mining Solutions Australia (BMSA) is a renowned market leader in the tyre & mining services industry. We are committed to delivering high-quality products and cutting-edge technology to our customers.

Our OTR (Off The Road) Tyres are designed to meet customer requirements, selecting from our broad menu of technical capabilities to create a product with outstanding performance in multiple areas.

We offer a range of products & services, including iTrack tyre pressure & temperature monitoring, as well as wheel/rim supply & repair.

The Role: OTR Tyre Product Specialist

We seek a highly skilled OTR Tyre Product Specialist to work out of our Head Office in Sydney Olympic Park.

The ideal candidate will have a strong background in technical support and a demonstrated ability to analyze problems, think critically & provide effective solutions.

  • Promote Bridgestone OTR tyres, iTrack & BMSA related products to existing & potential customers
  • Work with colleagues to optimise OTR tyre selection & use of iTrack to satisfy customer requirements
  • Conduct presentations or technical training on OTR tyres or iTrack for customers or BMSA personnel
  • Troubleshoot technical & operational issues for customers & BMSA personnel
  • Identify new product & product improvement opportunities for OTR tyres or iTrack
  • Plan, organise, conduct & summarise field trials of new & current products including tyres or iTrack
  • Assist the Sales team to monitor & maintain tyre performance guarantees & product warranties
  • Develop & maintain a database to improve market intelligence
  • Assist sales personnel in forecasting, planning & strategy of tyre & iTrack sales
  • Work with the iTrack technical support team across back-end support, rollouts & troubleshooting
About You

We are seeking a highly skilled and motivated individual with a strong background in technical support.

  • A minimum of 2+ years of experience in technical support or related field
  • Demonstrated ability to analyze problems, think critically & provide effective solutions
  • Knowledge of Microsoft office programs with advanced Excel skills
  • High level data analysis and manipulation skills
  • Excellent communication (verbal/written)
  • Strong commitment to safety of yourself & others
  • Patience & flexibility for frequent travel
  • A valid driver's licence
  • Current work rights in Australia

We offer a competitive salary & career development within the global Bridgestone business.

Our office is equipped with state-of-the-art facilities, including a free gym & end of journey amenities.

We also offer 5 days extra leave every year after 2 years of employment and an extra 5 days leave as a one off at each 5 year employment milestone.

Additional benefits & staff discounts are also available.

Join our team and take on your next professional challenge.

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