Technical Product Specialist

7 days ago

Sydney, New South Wales, Australia WiseTech Global Full time

At WiseTech Global, we're building the operating systems for global logistics. Our flagship product, Cargowise, has seen numerous enhancements in the past year. We're looking for a Technical Product Specialist to join our Systems Components team, leveraging software development, architecture, or technical product expertise to build software systems that solve the logistics industry's most challenging problems.

This role sits in our WiseTech Platform services team, enabling WiseTech Product teams to deliver high-quality products faster. By building on our platforms, teams can rely on common building blocks designed to be flexible, secure, reliable, performant, scalable, and easy to use.

Key Responsibilities:

  • Engage with customers and product teams to understand technical pain points and translate them into high-level design/solution documents.
  • Provide expert technical support to customer incidents and issues related to system components/architecture core teams.
  • Collaborate with software development teams to design concrete solutions.
  • Align the product roadmap with company priorities and manage/update the product enhancements backlog.
  • Participate in user acceptance testing (UAT) to validate the product meets functional objectives.
  • Contribute to product documentation.
  • Work closely with the Product Manager in setting up the product vision, roadmap, and strategy.

Requirements:

  • Strong technical background of 4+ years working as a Software Developer, Technical Product Owner/Specialist, or Technical Business Analyst.
  • Strong communication skills to bridge the gap between business needs and technical specifications.
  • The ability to understand, analyze, and transform pain points into implementable solutions.
  • Creative mindset to come up with solutions our customers didn't know were possible.

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