Commercial Lending Business Professional

22 hours ago

Sydney, New South Wales, Australia Commonwealth Bank Full time

We are seeking a Commercial Lending Business Professional to join our team at Commonwealth Bank. As a key member of our Small Business Banking team, you will play a vital role in helping Australian small businesses succeed.

The Role:

  • Originate and initiate fulfilment of business products for Small Business Banking customers, including commercial lending up to $1m.
  • Conduct non face-to-face needs-based conversations for clients with an identified new opportunity.
  • Complete proactive outbound calls to existing Small Business Banking clients supported by the Customer Engagement Engine and Next Best Conversations.
  • Provide high-quality, timely and exceptional support & customer service when dealing with internal and external stakeholders.
  • Liaise with customers delivering exceptional customer service to complete loan settlement tasks, including obtaining additional information, order valuations, and arrangement documentation.

Requirements:

  • Experience in Commercial Lending and/or B2B sales.
  • Excellent customer service skills (both face-to-face and non-face-to-face).
  • Sound financial analysis skills and commercial acumen.
  • Experience in facilitating conversations with customers to help understand their needs, managing a pipeline of opportunities to ensure we meet customers' expectations, and in facilitating proactive customer contact.
  • FSRA Tier 2 Accreditation.
  • Credit Approval Authority (CAA) Level 2 or willing to obtain this within 6 months.

About Us:

Commonwealth Bank is committed to helping our customers achieve their financial goals. We are a collaborative team that values exceptional customer service and is passionate about helping Australian small businesses succeed.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive remuneration package.

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