Guest Experience Manager

5 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000

Front Office Leader Opportunity

Lead by example and showcase your passion for delivering exceptional guest experiences.

Key Responsibilities:

  • Oversee the daily operation of a Front Office Team, ensuring high standards are maintained at all times.
  • Effectively manage guest requests, inquiries, and complaints, providing solutions under pressure.
  • Maximise sales revenues through up-selling and marketing programs, driving business growth.
  • Assist with training and development of team members, fostering a culture of excellence.

Requirements:

  • Excellent communication skills to professionally interact with guests and colleagues.
  • A strong passion for delivering memorable guest experiences.
  • Demonstrated ability to resolve problems and conflicts efficiently, even under pressure.
  • Presentable, organised, and composed personality traits.

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