Customer Support Representative
4 weeks ago
We are seeking a highly organized and detail-oriented Customer Support Agent to join our team at Global Payments. As a key member of our customer support team, you will be responsible for providing exceptional support to our valued clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Handle incoming calls and emails related to invoice or account queries, directing new clients to the sales team;
- Proactively follow up on outstanding and overdue invoices via outbound calls and emails;
- Investigate and resolve account queries for managed clients;
- Manage account suspensions, write-offs, and closures for unpaid accounts;
- Process potential client refunds and coordinate with stakeholders as needed;
- Provide reports and recommendations to key stakeholders, including finance and operations teams;
- Maintain strong relationships with key clients and internal departments to ensure a high level of service;
- Maintain accurate client data and assist with accounts receivable documentation;
- Assist with general client inquiries, plan changes, and provide administrative support as needed;
About You
We are looking for a team player who is passionate about customer service and numbers. You will have 1-2 years of experience in a similar customer support, accounts receivable or administrative role, and possess excellent administrative skills with high attention to detail. You will also have strong mathematical and analytical skills, the ability to quickly learn new systems, and strong written and verbal communication skills with a customer service focus.
Our Benefits
We offer a flexible working rhythm blending in-office and remote working, a first-class employee assistance program, 12 weeks paid parental leave for either parent, and two weeks paid secondary carer's leave. We also provide salary sacrifice, study leave, and an Employee Stock Purchase Plan. Our culture is built on celebrating together, giving back to the communities we operate in, and recognizing our people who go above and beyond.
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