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Customer Service Representative
2 months ago
Ezidebit AUS is a leading provider of digital recurring business-to-consumer payments solutions. Our team of experts is dedicated to delivering market-leading technology solutions to businesses across Australia.
About the RoleWe are seeking a highly motivated and customer-centric individual to join our Support Team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering outstanding customer service experiences, with an emphasis on customer loyalty.
Key Responsibilities:- Manage and action incoming customer inquiries in a timely and effective manner.
- Respond to, investigate, and resolve customer questions and queries.
- Maintain accurate and up-to-date customer data.
- Identify and escalate issues and trends affecting customers to ensure timely resolution.
We offer a range of benefits to support your well-being and career growth, including:
- A flexible working rhythm blending in-office and remote working.
- A comprehensive employee assistance program offering counseling and coaching support.
- 12 weeks paid parental leave and two weeks paid secondary carer's leave.
- Regular team-building activities and social events.
- A reward and recognition program acknowledging outstanding contributions.
- Two days of service per year to volunteer in a cause that matters to you.
We're seeking a customer-focused individual with excellent communication skills, a passion for educating customers, and a strong attention to detail. If you're a team player who thrives in a fast-paced environment and is eager to learn new technology and systems, we'd love to hear from you.