IT Service Desk Analyst Level 2

1 day ago


Brisbane, Queensland, Australia Michael Hill Full time

This is a full-time role within our Technology Department, where you'll join a supportive and knowledgeable team. This is an excellent opportunity for someone passionate about IT Operations, with a strong willingness to learn and develop their career. The primary purpose of the role is to provide second-tier service desk support and manage technical support.

About the Opportunity

  • Provide excellent customer care to our staff.
  • Be a point of contact for all Michael Hill employees seeking SAAS assistance over the phone and via a Fresh Desk Ticketing Environment.
  • Talk customers through problem-solving processes and escalate issues where required.
  • Provide a level of technical support by remote trouble shooting using diagnostic techniques and asking pertinent questions.

More About You

  • Excellent Customer Service Skills – the willingness to help our customers.
  • Positive Attitude.
  • Calm Demeanour – able to calmly assist our customers who are generally in stressful situations.
  • Agile/Adaptable – able to quickly adapt new processes and changes in IT systems.

Qualifications/Requirements

  • Experience supporting hardware with Windows and MAC Operating Systems (preferred).
  • ITIL foundation certified (preferred).
  • 2+ year's experience in IT Service Desk/ Helpdesk role.

At Michael Hill we offer:

  • A supportive, diverse and inclusive team.
  • An environment of trust and empowerment.
  • Opportunities for further growth within the business.

Take Your Step to Brilliance.



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