IT Service Desk Analyst Level 2
3 weeks ago
This is a full-time role within our Technology Department, where you'll join a supportive and knowledgeable team. This is an excellent opportunity for someone passionate about IT Operations, with a strong willingness to learn and develop their career. The primary purpose of the role is to provide second-tier service desk support and manage technical support.
About the Opportunity
- Provide excellent customer care to our staff.
- Be a point of contact for all Michael Hill employees seeking SAAS assistance over the phone and via a Fresh Desk Ticketing Environment.
- Talk customers through problem-solving processes and escalate issues where required.
- Provide a level of technical support by remote trouble shooting using diagnostic techniques and asking pertinent questions.
More About You
- Excellent Customer Service Skills – the willingness to help our customers.
- Positive Attitude.
- Calm Demeanour – able to calmly assist our customers who are generally in stressful situations.
- Agile/Adaptable – able to quickly adapt new processes and changes in IT systems.
Qualifications/Requirements
- Experience supporting hardware with Windows and MAC Operating Systems (preferred).
- ITIL foundation certified (preferred).
- 2+ year's experience in IT Service Desk/ Helpdesk role.
At Michael Hill we offer:
- A supportive, diverse and inclusive team.
- An environment of trust and empowerment.
- Opportunities for further growth within the business.
Take Your Step to Brilliance.
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