Service Desk Specialist

3 weeks ago


Brisbane, Queensland, Australia LIMELIGHT PEOPLE Full time
Service Desk Specialist - Level 2

LIMELIGHT PEOPLE is seeking a skilled Service Desk Specialist to join our team in Brisbane. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Main Responsibilities:

  • Providing technical support via phone and email
  • Traveling to client sites to provide on-site support
  • Responding to escalations from the team
  • Managing customer expectations and SLAs

Requirements:

  • Previous customer support experience in a complex environment
  • Excellent written and verbal communication skills
  • Ability to work autonomously and as part of a team

About Us:

LIMELIGHT PEOPLE is a fast-growing Managed Service Provider (MSP) that provides a range of cloud solutions to customers. We are committed to providing exceptional customer service and supporting our clients' IT needs.



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