Service Desk Specialist
3 weeks ago
LIMELIGHT PEOPLE is seeking a skilled Service Desk Specialist to join our team in Brisbane. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.
Main Responsibilities:
- Providing technical support via phone and email
- Traveling to client sites to provide on-site support
- Responding to escalations from the team
- Managing customer expectations and SLAs
Requirements:
- Previous customer support experience in a complex environment
- Excellent written and verbal communication skills
- Ability to work autonomously and as part of a team
About Us:
LIMELIGHT PEOPLE is a fast-growing Managed Service Provider (MSP) that provides a range of cloud solutions to customers. We are committed to providing exceptional customer service and supporting our clients' IT needs.
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