IT Support Specialist
6 days ago
About the Role:
The Michael Page team is seeking a highly skilled IT Support Specialist to join our client's dynamic IT department. As a Level 2 Service Desk Technician, you will play a critical role in providing technical support to the organization's employees.
Key Responsibilities:
- Support approved software packages and troubleshoot issues related to electronic lock and security systems, surveillance systems, digital signage, and user security integration.
- Assist with data exporting, importing, and ID card production.
- Prepare reports aligned with internal Government processes and standards.
- Troubleshoot and support approved internet security measures.
- Manage and cultivate business relationships.
- Day-to-day service desk operations, triaging and escalating tickets through the organization's ITSM tool.
- Base level networking - cabling, switching, and routing.
Requirements:
- Prior experience in a Queensland Government body is desired.
- Experience with Service Desk Plus ticketing software.
- Excellent interpersonal communication skills.
- Ability and proven success working in a team.
- Experience in the following technologies will be highly regarded: Office 365 E5 Application stack, Active Directory, Azure Active Directory, Azure, Exchange, SharePoint, Intune, ZScaler, troubleshooting of iOS and Android devices.
What's on Offer:
- An immediate start.
- Highly collaborative work environment.
- Opportunities for growth and development.
- Competitive starting pay rate.
- High likelihood of contract extension.
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