Digital Service Ambassador

3 weeks ago


Melbourne, Victoria, Australia NEXTDC Ltd Full time

We are NEXTDC Ltd, a leader in the Australian data centre services industry.

Our mission is to deliver exceptional customer experiences through innovative and efficient solutions.

This role is for a Casual Digital Service Ambassador who will be responsible for providing world-class support to our customers and visitors.

You will work closely with our internal teams to ensure seamless customer interactions and provide accurate advice and guidance on service requests and incidents.

Your key responsibilities will include:

  • Greeting all visitors to our facilities in a timely, courteous, and professional manner
  • Working with internal teams to deliver excellent customer experiences
  • Providing accurate information and assistance on customer service requests and incidents

In addition, you will act as a concierge for our facilities, coordinating logistics and documentation of deliveries.

To succeed in this role, you will need:

  • Excellent customer service skills, both over-the-phone and face-to-face
  • Highly developed interpersonal and communication skills
  • A well-presented and professional demeanor
  • Strong time management skills and ability to multitask
  • Ability to work independently and be proactive, organised, and diligent

The successful candidate will have a minimum of two years' customer service experience and previous experience working within a service desk or call centre environment.

We offer a competitive hourly rate of $35.75-$45.96 per hour, depending on experience, as well as opportunities for career growth and development.

This is an exciting opportunity to join a dynamic and inclusive team at NEXTDC Ltd.



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