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High-End Customer Service Ambassador
4 weeks ago
About Assetlink:
As a leading facilities services provider in Australia, Assetlink has been serving over 1,200 customers nationwide for more than two decades. With a strong presence in the commercial, retail, aviation, health & aged care, and mining sectors, Assetlink offers tailored integrated solutions to support businesses in managing their assets and operations.
About the Role:
This is an exciting opportunity to join our dynamic team as a High-End Customer Service Ambassador based at our client's site in the heart of Melbourne CBD. The successful candidate will play a vital role in creating exceptional experiences for team members, board, executives, and guests by supporting events, community activations, tech hubs, and facilities. You will be responsible for ensuring that our client's Hubs function optimally and are fit for purpose, prioritizing the needs of our clients' members at all times.
This position commences on 13th January 2025 and is an excellent chance to grow professionally in a fast-paced environment. As a key member of our team, you will have the opportunity to develop your skills and expertise while contributing to the success of our clients.
Key Responsibilities:- Manage front-of-house services, including meeting room bookings, catering requests, and concierge supplies with efficiency and attention to detail.
- Handle courier requests, deliveries, and mail distribution in a timely manner to ensure seamless communication and collaboration.
- Support events with layout, setup, and breakdown activities to guarantee successful execution and memorable experiences.
- Assist with onboarding and offboarding activities, including building inductions and access card management, to provide a smooth transition for new team members.
- Maintain high standards of customer service and satisfaction through effective communication and problem-solving.
- Maintain and manage inventory of office supplies/uniform, ensuring stock levels are adequate and reordering as necessary to avoid disruptions.
- Assist in implementing and communicating emergency procedures to ensure all team members and guests are informed and prepared.
Salary: $65,000 - $80,000 per annum, depending on experience and qualifications.
What We Are Looking For:- Excellent Communication Skills: Well-developed verbal and written communication skills, with the ability to interact effectively with a diverse range of people.
- Strong Interpersonal Skills: A friendly, pleasant, and outgoing demeanor, with the ability to build positive relationships and handle difficult situations diplomatically.
- Attention to Detail: A high level of accuracy and attention to detail in managing tasks and processes.
- Organisational Skills: The ability to manage multiple tasks efficiently and prioritize workload effectively.
- Professional Presentation: Well-groomed and professional, with excellent personal presentation skills.
- Positive Attitude: A motivated and positive approach to the role, with a willingness to support and improve processes.
- Technical Proficiency: Basic computer skills, particularly in Microsoft Word, Excel, PowerPoint, and Outlook, as well as familiarity with internal systems.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package, including a base salary of $65,000 - $80,000 per annum.
