Customer Service Manager

3 months ago


Box Hill, Australia Sherry Consultant Services Pty Ltd Full time

Established in 2012, and now are a leading IT company, who for the last 20 years have been providing the largest variety of ethnic TV programming services from around the world to customers in AUNZ. We specialize in satellite broadcasting services providing a variety of subscription television services to clients. These services include direct-to-home television broadcasting, video encoding, IPTV, and OTT streaming. We cater to a wide range of international content, focusing on ethnic programming from regions such as Greece, Turkey, the Balkans, and Latin America allowing users to access specific channels tailored to their preferences, including sports, news, and entertainment from their countries of origin. The company's services are known for their flexibility, affordability, and extensive reach. We have a fantastic opportunity for a Customer Service Manager to join our team. This is a full-time role based in the Eastern suburbs of Melbourne Victoria and you will lead a team of customer service professionals to deliver exceptional service to our valued clients. You will need to have an Advanced Diploma in Business and 5 years TV programming industry.

**Duties**:

- Developing and reviewing policies, programs and procedures concerning customer relations and services provided
- Overall management and mentoring of the Customer Service team
- Planning and implementing services to follow up customer satisfaction post job completion
- Ensure delivery of quality Customer Service
- Develop and maintain service operating procedures to ensure the business & Customer Services Rep's comply with policies
- Evaluate customer complaints to provide accurate review and analysis
- Modification and improvement to services provided accordingly

**We are looking for someone who has**:

- Demonstrated success as a Customer Service Manager in the ethnic TV programming industry
- Experience managing or leading a small team
- Previous experience in consumer and customer complaint management
- Excellent communication and customer service skills
- Attention to detail with strong analytical skills

Please provide Resume and Qualifications if you are interested. Only shortlisted applicants will be contacted

**Lodged 24th Sept 24 - Closes 22nd Oct 24**

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- Advanced Diploma / Associate Degree (required)

**Experience**:

- Customer Service Manager: 5 years (required)

Work Location: In person

Application Deadline: 22/10/2024



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