Healthcare Administrative Assistant
3 weeks ago
GenesisCare is a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. Our ambition for better cancer care has grown into a dedicated team of over 2,000 employees across 50 locations nationally.
Job OverviewThis is an exciting opportunity for an experienced Medical Receptionist to join our team in Frankston on a Full Time and Part time basis. As a key member of our patient services team, you will be responsible for providing exceptional customer service to patients and their families, ensuring a seamless experience from initial contact through to treatment and beyond.
Key Responsibilities- Act as the first point of contact to patients and provide excellent customer service both face-to-face and over the phone
- Work efficiently in a fast-paced administrative role where customer focus remains the top priority
- Book and confirm patients for appointments and consultations
- Billing and receipting at time of appointment
- Accurately process relevant paperwork including data entry
- Ensure the smooth running of the clinic
- Continuously liaise with the team to ensure efficient processes
To succeed in this role, you will need:
- Demonstrated ability to provide excellent patient care and customer service
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders
- Proven experience working successfully both independently and in a team environment
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued
- Exceptional phone manner and ability to handle a high volume of patient inquiries
- High attention to detail and excellent organisational skills
We offer a range of benefits to support your career development and well-being, including:
- Internal career development opportunities globally
- Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount
- Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
- The opportunity to work for one of the most influential healthcare providers
- All employees and their family members have access to free confidential support that is completely external to GenesisCare, including financial, nutritional and wellbeing coaching, legal advice & counselling
- Learn and grow with our award-winning development programs
- Free access to thousands of LinkedIn training courses
$60,000 - $80,000 per annum, depending on experience
About YouWe are looking for someone who is passionate about delivering exceptional patient care and has a strong focus on customer service. If you have a proven track record of success in a similar role and are looking for a new challenge, we encourage you to apply.
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