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Technical Account Manager for SMB Solutions

2 weeks ago

Melbourne, Victoria, Australia ANZ Worldline Payment Solutions Full time
Job Responsibilities

The successful candidate will be responsible for:

  • Driving high customer satisfaction in post-sales activities
  • Leading process improvements and implementing new processes, systems, and standards
  • Supporting onshore and offshore teams and managing escalations
  • Contributing to staff training and complaint resolution

The ideal candidate will have a strong understanding of customer services, project implementation, and key account management. They will also have excellent communication skills and experience in the field of cashless payments.