Strategic Commercial Lead

4 days ago

Sydney, New South Wales, Australia beBeeGrowth Full time $90,000 - $120,000
Drive Business Growth

As a Senior Account Manager, you will play a critical role in driving customer retention and commercial growth by owning renewal strategies and nurturing high-value relationships. You will be the primary commercial point of contact for our customers post-sale, responsible for ensuring continued satisfaction with our services while strategically managing renewals and identifying upsell opportunities.

Key Responsibilities
  • Own the renewal cycle end-to-end, ensuring timely and successful contract renewals that align with customer needs and business goals
  • Act as the commercial lead and trusted advisor for customers, building strong relationships that drive engagement and retention
  • Develop a deep understanding of customer objectives and leverage that insight to proactively position our value in renewal conversations
  • Conduct strategic account reviews and ROI-based discussions to reinforce the commercial and operational value we deliver
  • Identify and pursue opportunities for expansion and upsell within the customer base, coordinating with internal teams to craft compelling proposals
  • Forecast and report on renewal pipelines, risks, and retention metrics to drive accountability and performance
  • Collaborate closely with Product, Customer Success, and Procurement teams to ensure customer feedback informs future improvements and offers
  • Champion the customer voice internally, with a clear focus on commercial outcomes and account growth
Requirements
  • Experience Account Managing SaaS and/or services to Finance or Procurement leaders, understanding their business objectives and responsibilities within global teams
  • Experience working full renewal cycles: managing multiple C-level stakeholders with competing priorities
  • Experience presenting value-driven quarterly & annual executive business reviews, while knowing when/how to engage internal executive sponsors
  • Demonstrate a consistent track record of meeting and exceeding quarterly quota and net revenue retention goals
  • You are a clear, confident and compelling communicator — in writing, in conversation and in front of customers
  • Strong listening skills and the ability to dig deeper to uncover the customer's pain points, product feedback and key objectives
  • Independent problem-solving; able to manage customer risk and escalate as needed
  • Passionate about the value of great customer service and working in a high-energy, dynamic team for mid-sized customers
  • Resourceful, scrappy and creative — if a playbook doesn't exist yet, you build it
Nice-to-Haves
  • Comfort discussing revenue metrics, financial planning, and software value to a customer's business
  • Humility, kindness and respect in working with others; a culture of high-performing people
  • Autonomy and a proactive mindset to start something new
  • Creative problem-solving based on data to drive meaningful results

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