Banking Consultant
2 weeks ago
About Us
ANZ is shaping a world where people and communities thrive. We're driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant, you'll provide seamless branch experiences for our customers. Your role is to meet each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
As part of a collaborative team, you'll act as a role model and peer coach to deliver the best possible customer experience.
You'll have the opportunity to uplift customer engagement and advocacy, creating real customer value.
Key responsibilities include actively participating in and supporting bank programs and initiatives, taking responsibility to 'know your customer' from a risk perspective, and ensuring compliance with ANZ and branch policies and procedures.
What will you bring?
To succeed in this role, you'll ideally bring:
• Exceptional customer focus, with retail experience being an advantage.
• Experience in being a user and promoter of technology, with working knowledge in using different digital channels being an advantage.
• Ability to multi-task and highly adaptable to change and ambiguity.
• Willingness to work in a collaborative team environment.
• Sound understanding of compliance.
• Excellent communication and interpersonal skills.
So why ANZ?
At ANZ, you'll be doing meaningful work that shapes a world where people and communities thrive. You'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ, with flexible working arrangements and benefits like access to health and wellbeing services and discounts on selected products and services. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
Key Benefits
• Opportunity to be part of a collaborative team.
• Ability to make a real impact on customer experience.
• Variety of tasks and challenges.
• Opportunities for growth and development.
• Supportive and inclusive work environment.
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