Luxury Hotel Operations Director

4 days ago

Melbourne, Victoria, Australia beBeeHospitality Full time $109,166 - $127,441
Job Title

We are seeking a seasoned Hotel Operations Leader to drive seamless guest experiences and financial success in our Front Office department.

This dynamic role requires collaboration with leaders and team members to deliver exceptional service, foster team engagement, and uphold luxury hospitality standards.

Key Responsibilities
  • Lead daily operations to ensure service excellence and brand adherence.
  • Develop and implement plans to prioritize workload and meet operational goals.
  • Respond to guest concerns, resolve conflicts, and handle complaints professionally.
  • Manage staffing levels to support business needs and objectives.
  • Ensure regular communication within the team, promoting alignment with business goals and recognizing high performance.
  • Understand and drive departmental contribution to overall hotel financial performance.
  • Demonstrate strong interpersonal and communication skills to lead, influence, and inspire team members.
  • Promote sound business decision-making, act with integrity, and lead by example.
  • Foster a culture of mutual trust, respect, and cooperation within the team.
  • Act as a role model, demonstrating professional behavior and high service standards.
Qualifications / Candidate Profile
  • Prior Front Office management experience in a 5-star luxury hotel.
  • Experience with Marriott International systems and standards is highly regarded.
  • Proficient in Opera Property Management System (PMS).
  • Strong problem-solving and decision-making skills.
  • Excellent communication and empathy when engaging with guests and team members.
  • Ability to provide clear, constructive feedback to enhance team performance.
  • Well-developed organizational and time management skills.
  • Demonstrates integrity and professionalism while fostering a collaborative team environment.
About Us

We are an Equal Opportunity employer, committed to providing a fair, equitable, and accessible recruitment process for all candidates.

Our company values diversity and inclusion, recognizing the importance of multiple aspects of identity.

Join us in putting people first for over 90 years.

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