Luxury Front Office Manager

6 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000
Front Office Management

In this dynamic and challenging role, you will be responsible for overseeing the daily operations of our Front Desk and Service Experience team.

You will lead a talented group of professionals in delivering seamless arrivals and departures, elevating guest satisfaction, and driving revenue growth.

The ideal candidate will possess strong leadership skills, excellent communication and problem-solving abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Lead daily operations, ensuring service excellence and adherence to brand standards.
  • Develop and implement plans to prioritize and organize workload to meet service and operational goals.
  • Respond to guest concerns, resolve conflicts, and handle complaints in a timely and professional manner.
  • Manage staffing levels to meet business needs while supporting operational and financial objectives.
Requirements:
  • Prior Front Office management experience in a luxury hotel environment.
  • Strong interpersonal and communication skills to lead, influence, and inspire team members.
  • Proficient in Opera Property Management System (PMS) and Marriott International systems and standards.
  • Ability to provide clear, constructive feedback to enhance team performance.
  • Well-developed organizational and time management skills.
Benefits:
  • Exclusive Discounts – Enjoy special rates on dining, spa, and hotel stays across all Marriott International properties for you, your family, and friends.
  • Life With the Works – Embrace flexibility with our lifestyle-focused program, offering adaptable working hours and locations, sabbatical leave to pursue your passions, and paid leave during your birthday month.
  • Learn and Grow – Take your career to new heights with globally recognized training programs, continuous development opportunities, and limitless career paths within Marriott International.
About Us:

We are a leading luxury hospitality brand committed to providing exceptional experiences for our guests. Our team is dedicated to delivering outstanding service and creating lasting memories.

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