Luxury Front Office Leader

5 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $103,235 - $124,518
Front Office Lead Position

As a key stakeholder in guest satisfaction, this role entails overseeing daily operations to ensure seamless experiences.

The Front Office Manager is responsible for prioritizing workload, resolving issues, and fostering collaboration among team members to drive business success.

This leadership position oversees the delivery of exceptional customer service, maintains high-quality standards, and promotes a positive work environment.

Some essential qualities for success in this role include effective communication, strong problem-solving skills, and the ability to motivate and inspire teams.

  • Leadership and Team Management:

The Front Office Manager plays a pivotal role in leading by example, providing guidance and support to team members, and encouraging open communication.

  • Guest Services:

Providing personalized attention to guests, anticipating their needs, and ensuring their comfort and satisfaction are top priorities.

  • Problem-Solving and Conflict Resolution:

Identifying and addressing potential issues before they escalate, while maintaining a composed demeanor under pressure.

  • Culture and Community:

Embracing and promoting a culture of inclusivity, respect, and empathy, creating a welcoming atmosphere for both guests and team members.

Benefits of this Role Include:

A competitive salary, opportunities for professional growth and development, and a chance to be part of a dynamic and supportive team environment.

Requirements:

Minimum 2 years of experience in a similar role, preferably in the hospitality industry.

Proven track record of successful leadership and team management.

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced environment.

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