Technical Support Specialist

6 days ago


North Rocks, New South Wales, Australia Conquest Recruitment Group Full time
Job Overview

We are seeking a skilled Technical Support Specialist to join our team at Conquest Recruitment Group. The successful candidate will provide technical assistance and support to resolve technical issues over the phone.

Estimated Salary

$80,000 - $100,000 per annum.

Key Responsibilities
  • Provide regular escalation support to technical teams and technical partners.
  • Maintain an up-to-date knowledge of operational procedures.
  • Utilise monitoring tools and system logs to build detailed issue cases.
  • Configure and support software and hardware products.
  • Liaise and coordinate with external third-party service providers to resolve issues.
Requirements
  • Tech-savvy individual with a strong IT background.
  • Excellent communication skills and ability to problem-solve.
  • Knowledge of computer management systems and exceptional computer skills.
  • Strong ability to transfer information, skills, and knowledge.
  • 2+ years of previous experience in IT-related helpdesk or system operations.
Working Environment

We offer a close-knit, supportive team environment with excellent company culture and training opportunities.

About Us

Conquest Recruitment Group is a highly successful business in the field of technology and payment solutions.



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