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Senior Veterinary Contact Centre Specialist

1 month ago

North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time
About the Role

We are seeking a highly skilled and empathetic Senior Veterinary Contact Centre Specialist to join our team at Small Animal Specialist Hospital (SASH). In this pivotal role, you will be the first point of contact for clients and referring veterinarians, providing exceptional support and care throughout their SASH journey.

Key Responsibilities
  • Manage high-volume inbound and outbound calls across a 7-day roster
  • Book appointments and assist clients with queries over the phone and via email
  • Convert general enquiries into appointment bookings and ensure clients are fully informed about SASH services
  • Take payments over the phone
  • Support clients with pet insurance claims
About You

To succeed in this role, you will need excellent customer service skills, time management abilities, and empathy. You must be flexible to work an overnight rotating roster and have a proven track record of handling fast-paced environments.

What We Offer
  • A supportive and friendly work environment
  • An attractive salary package with overnight and weekend penalty rates
  • Opportunities for career growth and professional development
  • A committed and supportive leadership team
  • Staff discounts and social events