Funeral Services Manager

4 weeks ago


Morphett Vale, South Australia Invocare Full time
About the Role

We are seeking a skilled and compassionate Location Manager to oversee our funeral services at two sites in Morphett Vale and Old Noarlunga. As a key member of our team, you will be responsible for ensuring our brand is well-known in the community, delivering exceptional customer service, and upholding our company's culture and high service standards.

Key Responsibilities
  • Lead and develop a high-performing team to provide quality service to clients
  • Manage operations, people, and finances for a high-volume location
  • Deliver profit objectives while maintaining outstanding customer service levels
  • Provide compassionate care and support to families during a challenging time
  • Build positive relationships with stakeholders and motivate a team
  • Ensure the provision of quality service to clients, embracing and advocating the company's culture and high service standards
About You
  • You possess the capacity to lead, develop, and inspire a team by creating a workplace where people feel valued, challenged, and proud to be part of the team
  • Ability to deliver profit objectives while ensuring outstanding customer service levels
  • Sensitivity to circumstances involving grieving people, their values, and beliefs
  • Customer-focused with the ability to communicate effectively to all levels of the public
  • Empathy to interpret the needs of people and clearly communicate options to clients
  • Competent administrative and computing skills and an eye for detail
  • Flexibility to participate in after-hour duties, including occasional weekend arranging
  • Excellent written and oral communications skills
  • Hold a level of comfort in working with grieving families and the deceased
  • Unrestricted Driver's license
Benefits of Joining InvoCare
  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assist Program
  • Annual family day social events

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