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Funeral Service Coordinator
2 months ago
We are seeking a compassionate and detail-oriented individual to join our team as an Arranger/Conductor. In this role, you will work closely with families to plan and coordinate funeral services, ensuring that their loved ones are honored and remembered with dignity.
Key Responsibilities- Plan and coordinate all aspects of funeral services, including arrangements, ceremonies, and logistics.
- Work closely with families to understand their needs and preferences, providing guidance and support throughout the process.
- Implement funeral plans, direct the team, and provide support and guidance for families on the day of the service.
- Prepare, direct, coordinate, and monitor all aspects of the funeral, ensuring accuracy and attention to detail.
- Carry out procedures with sensitivity to client grief, personal beliefs, traditions, rituals, and special requests.
- Be familiar with and check accuracy for all documentation required for burials and cremations.
- Coordinate, instruct, and monitor the funeral team throughout the funeral process.
- Respond appropriately to requests, concerns, complaints, and unforeseen circumstances.
- Monitor vehicle and equipment use, cleanliness, and needs.
- Participate in day-to-day operational tasks, including attending funerals, transfers, viewings, mortuary duties, driving vehicles, and maintaining work areas.
- You possess a strong customer service ethos and pride yourself on service delivery, problem-solving, and customer satisfaction.
- Professional attitude with an empathetic and compassionate approach towards people.
- You are at ease working with grieving families and the deceased.
- Excellent communication and high attention to detail.
- You possess a full, unrestricted driver's license.
- Reward and recognition programs.
- Tailored induction and training programs.
- Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience.
- Networking opportunities across the business and with peers.
- Birthday and paid parental leave.
- Free access to the Employee Assist Program.
