Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for delivering exceptional customer service experiences through various contact channels, providing fast and effective solutions to customer needs, and driving customer satisfaction and profit growth.
Responsibilities- Coordinate shipping orders from VIC to NSW, ensuring timely and efficient delivery.
- Assist customers with all service requests, product queries, and related opportunities, providing accurate and helpful information.
- Ensure high levels of customer satisfaction by providing end-to-end follow-up on requests and coordinating with relevant departments to resolve inquiries.
- Handle inbound and outbound calls, emails, and webchat interactions with customers on a daily basis, using strong problem-solving skills to deliver solution-based assistance.
- Accurately document all customer interactions in the Customer Relationship System, creating tasks for assignments, follow-ups, notes, or resolution.
- Research and share information with customers, peers, and management to answer inquiries and improve service.
- Develop in-depth knowledge of products and procedures to provide accurate information and identify potential cross-selling opportunities.
- Relevant experience in customer service, support, or customer experience roles, preferably in healthcare or medical devices.
- Experience using SAP and Masterpack Software.
- Passionate about customer service, with a genuine people-oriented approach.
- Ability to build trust, rapport, and empathy with customers, providing a superior customer care experience.
- Strong problem-solving skills, focusing on customer needs and delivering solution-based assistance.
- Excellent organizational and time management skills.
- Technologically savvy, with the ability to think agilely and continuously learn.
- Proficient in CRM systems and the MS Office Suite, including Teams, PowerPoint, Outlook, Excel, Word, OneDrive, and SharePoint.
Healthcare Professionals Group recruits across all levels, for executive, permanent, and contract/temp roles in healthcare sectors such as Medical Affairs & Life Sciences Recruitment, Commercial Recruitment, Business Operations & Infrastructure Recruitment, and Clinical Care Recruitment.
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