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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at AccorHotel. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities
- Guest Check-In/Check-Out: Accurately process guest arrivals and departures, ensuring all necessary information is collected and documented.
- Front Desk Operations: Manage the front desk area, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Communication: Develop strong relationships with guests, colleagues, and management, maintaining open and effective communication at all times.
- Teamwork: Collaborate with other departments to ensure seamless service delivery and achieve team goals.
- Continuous Improvement: Participate in ongoing training and development to enhance skills and knowledge, driving continuous improvement in customer service and operational efficiency.
Requirements
- Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with guests, colleagues, and management.
- Customer Focus: Demonstrate a genuine passion for delivering exceptional customer service, with a focus on meeting and exceeding guest expectations.
- Teamwork and Adaptability: Be a team player, with the ability to adapt to changing situations and priorities in a fast-paced environment.
- Basic Computer Skills: Possess basic computer skills, with the ability to navigate our property management system and other software applications.
About AccorHotel
AccorHotel is a global hospitality company that welcomes you as you are. We offer a dynamic and inclusive work environment, with opportunities for growth and development. Join our team and discover the limitless possibilities that await you.
