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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at our branch in The Glen Shopping Centre. As a key member of our team, you will be responsible for providing exceptional customer service, guiding customers towards their financial goals, and addressing their general banking queries.
Key Responsibilities- Customer Service: Provide a high level of customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Financial Transactions: Process financial transactions, including cash handling and account management, with accuracy and attention to detail.
- Product Knowledge: Develop and maintain a strong understanding of our banking products and services, including loans, deposits, and credit cards.
- Communication: Communicate effectively with customers, colleagues, and management, both verbally and in writing.
- Teamwork: Work collaboratively with the team to achieve branch goals and deliver outstanding customer service.
- Numerical Skills: Basic numerical skills, including cash handling and financial transactions.
- Customer Service Experience: Previous customer-facing experience, preferably in a banking or financial services environment.
- Personality: A positive and energetic personality, with a genuine passion for helping people.
- Resilience: Ability to remain calm and composed in challenging situations.
- Communication Skills: Strong verbal and written communication skills.
- Team Player: Ability to work effectively with colleagues to achieve branch goals.
We offer a comprehensive training program, competitive remuneration, and a supportive team environment. As a Customer Service Officer, you will have the opportunity to develop your skills and advance your career in a dynamic and rewarding role.
Why Join Us?At Bank of Melbourne, we are committed to creating better futures together. We value diversity, flexibility, and inclusion, and we are proud to have created a culture that supports our employees and customers. We invite candidates from all backgrounds to apply and join our team.
