Lead Customer Communications Strategist ANZ

4 weeks ago


Melbourne, Victoria, Australia Xero Full time
About the Role

We are seeking an experienced Senior Manager to lead our customer and partner communications programs in the ANZ region.

This is a key leadership position that will drive external communications, bridge teams and stakeholders, simplify complex information, and develop compelling keynote content.

Key Responsibilities:
  • Drive External Communications - Lead customer and partner communications programs to foster strong connections and showcase the value of Xero and its products.
  • Bridge Teams and Stakeholders - Act as the essential link between the ANZ Communications team, ANZ GTM teams, and key global stakeholders.
  • Simplify Complex Information - Translate intricate product, technical, and strategic concepts into accessible content for small businesses, accountants, and bookkeepers.
  • Develop Compelling Keynotes - Create engaging keynote content for partner events, such as Xerocon and Roadshow.
Requirements:
  • Stakeholder Excellence - Proven experience in building strong relationships with diverse stakeholders across all levels.
  • Exceptional Writing Skills - A flair for creating clear, engaging, and impactful content for diverse audiences.
  • Customer-Centric Campaigns - A deep understanding of customer needs and the ability to craft communications that add value to the customer experience.
  • Commercial & Strategic Acumen - A strategic mindset with a strong grasp of commercial objectives.
Compensation:

The estimated annual salary for this role is $120,000-$180,000 AUD, depending on experience and qualifications.



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