Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Associate to join our team at WNS Global Services.
Key Responsibilities:
- Provide exceptional customer service for insurance voice process, ensuring timely and effective resolution of customer queries.
- Develop and maintain excellent communication skills to effectively interact with customers, colleagues, and stakeholders.
- Prior experience in contact center or customer services is highly valued, as it will enhance your ability to provide top-notch service.
- Ensure adherence to all regulatory bodies in Australia, maintaining the highest standards of compliance.
- Achieve agreed performance targets set by the business, demonstrating your ability to meet and exceed expectations.
- Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures to enhance efficiency.
- Ensure compliance with internal policies and procedures, external regulations, and information security standards, upholding the highest standards of integrity.
Qualifications:
Undergraduate degree required.
Additional Information:
Day shift available.
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