Customer Service Representative

4 weeks ago


North Sydney Council, Australia Nine Entertainment Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities:

  • Provide world-class customer service that meets or exceeds customer experience targets.
  • Manage customer interactions via phone, email, live chat, and web forms.
  • Participate in mandatory in-office sessions during induction.

Qualifications:

We are looking for a candidate with exceptional customer service skills, including active listening and well-developed verbal and written communication abilities. A positive attitude and a strong willingness to learn and progress in your career are essential.

Our Commitment to Diversity and Inclusion:

We are committed to creating a safe, respectful, and inclusive work environment where everyone feels valued and supported. We encourage applications from diverse backgrounds and perspectives.

Work Rights:

Please note that you must already have the right to lawfully work and live in Australia to apply for this role.



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