Leader, Business Growth and Customer Success

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $180,000 - $250,000

As a seasoned leader, you will have the opportunity to drive business growth and customer success in our Account Success team.

The ideal candidate will have a strong track record of leadership experience in customer success and team management, with a proven ability to establish clear vision and drive change within a customer-facing organisation.

About the Role

This role leads a team of Customer Success Managers (CSM) who are accountable for delivering best-in-class customer outcomes for Signature customers. The person is responsible for running the Signature Success business, driving strategy of Signature Success Plan renewals and growth, aligning closely with Renewals and Success Plan Sellers.

The ideal candidate has excellent communication skills to bridge between various teams and levels, and negotiation skills both with customers and internally. They must be able to research, synthesise, and develop insights and actions from market intelligence & customer feedback.

Key Responsibilities
  • Lead a team of CSMs, forecasting growth, excellence and High Performing Culture.
  • Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio.
  • Engage in top Signature Success prospects by providing direct customer-facing presales support, and formulating strategies to accelerate deal close.
  • Actively engage in account strategy and be part of executing the strategy for select accounts.
  • Foster executive relationships with covered customers and internally to drive value of Signature investment.
About Us

We are committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation.

We encourage applications from Aboriginal and Torres Strait Islander peoples.

We offer a range of benefits and resources to support you in finding balance and being your best self.

Become a Part of Our Team

At Salesforce, we believe in equality for all and creating a workplace that's inclusive and free from discrimination.

We welcome applicants from diverse backgrounds and experiences.

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