Customer Success Leader

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $140,000
Job Description

We are seeking a leader to build, lead, and scale the customer success function. This involves designing the foundation for customer success and then growing it into a scalable, high-performing function.

The ideal candidate will be responsible for building the CS function from the ground up – onboarding, training, retention, and expansion for schools adopting Scholarion's platform.

This includes owning customer health tracking and success metrics, including onboarding milestones, adoption, satisfaction, and net revenue retention (NRR).

The candidate will partner with Sales to ensure seamless handovers, joint success planning, and identification of upsell opportunities.

The successful candidate will champion the customer voice in product and partnership conversations, ensuring school needs influence roadmap and collaboration.

The role requires aligning workflows and training to the academic year and school operations.

A key responsibility is developing frameworks, playbooks, and systems that scale across schools, partners, and customer segments.

Leadership & Growth

The leader will recruit, lead, and grow an initial team, scaling in line with market expansion.

This involves setting performance standards, coaching the team, and embedding repeatable best practices.

The role also entails facilitating joint customer success reviews with strategic partners to ensure alignment across sales, product, and service delivery.

Regular reporting on key customer metrics to executive leadership and partners is essential.

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