Customer Success and Business Growth Leader

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $150,000 - $160,000

Job Overview

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Our organization is seeking an experienced Customer Success Lead to join our team. As a Team Manager, you will be responsible for overseeing a small team of Customer Success Specialists and driving the retention and growth of our local client base.

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  • Key Responsibilities:">
  • Develop strong relationships with customers and educate them on how to utilize data to achieve their brand goals.">
  • Coach and train the team on best-in-class account management strategies.">
  • Nurture relationships with senior stakeholders across key accounts.">
  • Identify opportunities to enhance and optimize the customer journey.">
  • Collaborate closely with the Head of Customer Experience to shape the next phase of success at our company.
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Required Skills & Qualifications

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  • Proven track record of success and progression in a Customer Success or Account Management role.">
  • Excellent communication skills and attention to detail.">
  • Experience managing successful teams of three or more people.">
  • Passion for brands and branding, ideally with experience in Brand/Marketing/MarTech.
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Benefits

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  • Competitive market rate remuneration.">
  • Employee Stock Ownership Plan (ESOP) for all staff, providing a share in the company's success.">
  • Progressive health and wellness benefits.">
  • Generous parental benefits.">
  • A $1000 personal Learning & Development budget for each team member, plus additional growth opportunities.">
  • Flexible working arrangements, including remote work options.
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About Us

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We are a vibrant community for brand marketers and ambitious leaders of growth brands. We foster a culture of transparency, trust, learning, and constant development and improvement.

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