Customer Success Business Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeLeader Full time $120,000 - $160,000
Job Overview

We are seeking a dynamic leader to drive customer outcomes and team performance. This role involves leading and supporting a team of professionals, providing structured onboarding, coaching, and career growth opportunities.

About the Role
  • Lead a high-performing team of professionals, delivering excellent customer service and ensuring delivery against key KPIs such as Gross Revenue Retention, customer engagement, and satisfaction scores.
  • Act as a senior escalation point for customer concerns while working closely with internal teams.
  • Identify opportunities for improvement, driving scalable initiatives to evolve how we deliver value to our customers.
Your Skills and Experience
  • Industry knowledge of accounting software would be ideal.
  • Experience leading high-performing teams in a service-focused environment, preferably in SaaS or tech.
  • Strong commercial understanding and ability to drive account growth and retention.
  • Excellent relationship-building and communication skills, especially when working with stakeholders.
  • A proactive approach with strong problem-solving and escalation-handling abilities.
Core Competencies
  • Strategic Thinking & Innovation
  • Influence & Stakeholder Management
  • Adaptability & Resilience
  • Analytical Problem-Solving

We offer a flexible working environment where you can balance work and life while maintaining a strong team-based culture. We take the development of our people seriously, offering opportunities to progress your success plan and accelerate your career.

On top of a competitive salary, you'll also have a range of benefits to choose from. We're an organisation that likes to give back, so you'll also have charity days allocated to support a cause that matters to you.

At our organisation, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If this role excites you, you might just be the perfect fit for us. We wholeheartedly believe in equality for all and the transformative power of diversity.

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