Service Operations Coordinator

2 weeks ago

NewcastleMaitland, Australia beBeeScheduler Full time $75,000 - $92,500
Job Overview

We are seeking a skilled Service Scheduler to join our team. This key role involves coordinating technician schedules, managing customer communications, and supporting service operations.

The successful candidate will ensure the efficient delivery of Planned Maintenance services by coordinating schedules, resources, and communications. This role focuses on maintaining compliance, maximizing technician productivity, and providing a seamless customer experience through proactive planning and effective stakeholder engagement.

As a Service Scheduler, you will be responsible for:

  • Coordinating and scheduling all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.
  • Communicating with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
  • Monitoring technician progress, ensuring accurate and complete data in ServiceMax, managing revisits, and driving backlog reduction by scheduling recovery work.
  • Collaborating with Field and State Service Managers to review technician and subcontractor performance, identifying training needs and documenting non-standard events.
  • Supporting interdepartmental communication between Service, Sales, and Technical Support, handling related administrative duties, and preparing maintenance reports as required.
Requirements
  • Experience in administration or scheduling of a field-based workforce.
  • Experience in a customer service or dispatch/scheduling environment.
  • Strong administrative and coordination skills.
  • Advanced computer literacy, ideally with service software (e.g., ServiceMax).
  • Excellent communication and customer etiquette.
  • Ability to work under pressure and manage competing priorities.
  • Strong attention to detail and time management skills.
  • Comfortable working in a fast-paced, high-interaction team environment.

  • Operational Coordinator

    1 week ago

    Newcastle-Maitland, Australia beBeeScheduler Full time $70,000 - $95,000

    Service SchedulerThis role offers a unique opportunity to join our Pacific Service team and drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations.The Service Scheduler will be responsible for planning, coordinating, and scheduling all Planned Maintenance activities monthly,...

  • Operations Coordinator

    4 days ago

    Newcastle, Maitland, Australia beBeeOperations Full time $75,000 - $95,000

    Operations ManagerWe are seeking a detail-oriented professional to oversee daily office operations, ensuring smooth workflow and exceptional service for both clients and team members.The ideal candidate will have strong organizational and multitasking skills, with excellent attention to detail. They will be proficient in Microsoft Office Suite and have...

  • Operational Coordinator

    2 weeks ago

    Newcastle-Maitland, Australia beBeeCoal Full time $80,000 - $120,000

    Key Role in Underground MiningWe are currently seeking an experienced Coordinator to join our team at a high-performing underground longwall operation.This key role will work closely with operational leaders and production teams to coordinate resources, manage daily plans, and support mine planning activities. This is a rare opportunity to contribute to a...

  • Service Delivery Coordinator

    5 days ago

    Newcastle-Maitland, Australia beBeeMaintenance Full time $65 - $85

    Job Title:\Service Delivery Coordinator\Job Description\The Service Delivery Coordinator plays a vital role in ensuring the smooth operation of our services.\This key position is responsible for coordinating and allocating tasks across multiple services and contracts, liaising with the service team and Site Management to ensure effective tracking, reporting,...

  • Operations Coordinator

    1 week ago

    Newcastle-maitland, Australia beBeeAdministrative Full time $59,000 - $83,000

    Job OverviewWe are seeking a highly organised and detail-oriented professional to join our Asset Management team.Providing vital administrative and procurement support to ensure the smooth operation and maintenance of our bus fleet.Generating purchase requisitions and issuing approved purchase orders for workshop operations.Key Responsibilities:Preparing...

  • Operations Coordinator

    2 weeks ago

    Newcastle-Maitland, Australia Bendigo Advertiser Full time

    OverviewJoin to apply for the Operations Coordinator role at Bendigo Advertiser.Our client is an Australian-owned software and consulting firm based in Newcastle, NSW. With nearly 25 years in operation, they provide specialist expertise and guidance to help manage environmental, climate, health, and safety risks and opportunities for tourism, leisure,...

  • Service Operations Coordinator

    2 days ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time $80,000 - $110,000

    Job Title: Service Operations Coordinator

  • Chief Operations Coordinator

    2 weeks ago

    Newcastle-Maitland, Australia beBeeAdministration Full time $76,785 - $77,796

    Job Title:Senior Administration OfficerA Senior Administration Officer plays a pivotal role in supporting teams through effective administration and coordination.Key Responsibilities:Manage calendars and correspondence discreetlyPrepare reports and provide secretariat support for meetings to ensure seamless operationsSupport administrative functions within...

  • Service Delivery Coordinator

    6 days ago

    Newcastle-Maitland, Australia beBeeOperational Full time $60,000 - $80,000

    Operations Support SpecialistThe Operations Support Specialist role is a pivotal position within our organization, responsible for facilitating seamless collaboration between the service team and site management.This involves coordinating tasks such as planned maintenance and reactive allocation, tracking, reporting, and escalating issues; timesheet review...

  • Integrated Service Coordinator

    3 days ago

    Newcastle-Maitland, Australia beBeeCoordinating Full time $80,000 - $96,000

    Job Title: Integrated Service CoordinatorAbout the Role:This is a challenging and rewarding opportunity to coordinate healthcare services for women and children experiencing domestic and family violence.You will be at the heart of a dynamic multi-agency effort, driving collaboration across sectors to shape pathways to safety, health, and well-being for...