Operational Coordinator

1 week ago

NewcastleMaitland, Australia beBeeScheduler Full time $70,000 - $95,000
Service Scheduler

This role offers a unique opportunity to join our Pacific Service team and drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations.

The Service Scheduler will be responsible for planning, coordinating, and scheduling all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.

Key responsibilities include communicating with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly, monitoring technician progress, ensuring accurate and complete data in ServiceMax, managing revisits, and driving backlog reduction by scheduling recovery work.

Collaboration with Field and State Service Managers is essential to review technician and subcontractor performance, identifying training needs and documenting non-standard events. The Service Scheduler will also support interdepartmental communication between Service, Sales, and Technical Support, handling related administrative duties and preparing maintenance reports as required.

  • Administrative experience or scheduling of a field-based workforce
  • Customer service or dispatch/scheduling environment experience
  • Strong administrative and coordination skills
  • Advanced computer literacy, ideally with service software (e.g., ServiceMax)
  • Excellent communication and customer etiquette
  • Ability to work under pressure and manage competing priorities
  • Strong attention to detail and time management skills
  • Comfortable working in a fast-paced, high-interaction team environment
What We Offer
  • Access to discounted health insurance
  • Peer to Peer Recognition via awards
  • Wellbeing Committee with pillars focusing on mental health, community engagement, diversity & inclusion, social & amenities
  • Empowering wellness: every employee has access to a wellbeing program, discounts for gym memberships, apparel, and more

We are an equal opportunity employer committed to diversity and inclusion, taking affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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