Customer Service Administrator
3 weeks ago
About Regency
We are the market leader in shower screen, wardrobe, mirror and glass splashback products in the residential building market.
Our quality products are locally made and globally backed, with manufacturing plants across Australia.
Role Overview
We are seeking a highly organized and results-orientated Customer Service Administrator to join our team. In this role, you will be the liaison between customers and installers, providing clear information to enable jobs to be scheduled promptly and efficiently.
Your Key Responsibilities
- Respond to customer enquiries via phone or email
- Confirm installation bookings
- Prepare documentation for installations
- Process invoices and payments from installers
What We're Looking For
We're looking for a team player who is agile, methodical, and has highly developed interpersonal skills. You'll need to be able to adapt your communication style to meet the needs of internal and external customers.
You should have:
- Competency using MS Suite
- Ability to quickly gain competency with our in-house CRM system
- Data entry skills with high attention to detail and accuracy
- Enthusiasm to work in a rapidly changing and challenging manufacturing environment
- Ability to work calmly and efficiently in a high-pressure environment with tight deadlines
What's On Offer
- A competitive base salary of $70,000 - $80,000 per annum
- A permanent full-time role with flexible start and finish times
- On-site secure parking
- Ongoing training and career development
- Generous discounts on our extensive range of products
- An extra day's paid leave for your birthday
- A friendly, supportive and close-knit team
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