![Everyday Independence](https://media.trabajo.org/img/noimg.jpg)
Dedicated Administrative Professional – Albury
3 days ago
Everyday Independence is a dynamic organisation committed to making inclusion possible for all Australians.
Job OverviewWe are seeking an experienced Administration Assistant to join our team in Albury. This is a part-time, ongoing role (3 days per week) that requires strong administrative skills, excellent customer service, and the ability to work collaboratively with our broader administration team.
Salary and BenefitsThe successful candidate will receive a competitive hourly rate of $25-$31, depending on experience, along with access to our Employee Assistance Program, wellbeing days, paid parental leave, regular social events, and pet-friendly hubs.
Key Responsibilities- Schedule therapy sessions using Skedulo, ensuring alignment with participant's Therapy Plan or Habit Coach Action Plan.
- Reschedule sessions as needed due to practitioner or participant unavailability.
- Onboard new participants, explaining our services and setting expectations for collaboration.
- Complete over-the-phone risk assessments and accurately record identified risks.
- Maintain accurate Service Agreements for participants.
- Attend weekly team meetings and contribute to team objectives.
- Provide professional customer service via phone, email, and in-person interactions.
- 2-3 years' experience in administration with a customer service focus.
- Demonstrated experience with scheduling or rostering.
- High skill level in managing client databases and practice administration systems.
- Ability to take personal responsibility for participant satisfaction and meet/exceed customer needs.
- Attention to detail and a 'can-do', problem solver attitude.
As an Administrator at Everyday Independence, you will be part of a value-driven organisation striving to break down barriers and help NDIS participants unlock their full potential. We offer continuous learning opportunities, a contemporary team culture, and a range of additional perks.
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