Customer Service Ambassador
5 days ago
Australia Post is driving transformation across the country, and we're seeking a skilled Retail Customer Service Officer to join our team. With a passion for delivering exceptional customer experiences, you'll play a vital role in helping Australians connect and thrive.
**About the Opportunity**
We offer a permanent part-time position with a competitive pay rate of $27.48 per hour, increasing to $29.37 after three months of probation. You'll also receive 12% superannuation and enjoy various benefits. Our ideal candidate will possess excellent customer service skills, be able to lift up to 16kgs regularly, and stand for their shift. If you're enthusiastic, reliable, and ready to make a difference in the community, we encourage you to apply.
**Key Responsibilities:**
- Deliver outstanding customer service by performing sales and service transactions accurately
- Manage high-value transactions, including cash, cheques, credit cards, and EFTPOS
- Process identity services transactions, such as Australian Passport Interviews
- Promote our products and services through upselling and cross-selling
- Assist customers with mail lodgements and associate costs
**What We Offer:**
- We invest in your growth and development, encouraging long-term careers within our values of trust, inclusivity, empowerment, and safety
- Join a diverse and inclusive workplace where everyone feels valued and can bring their authentic self to work
- We prioritize your personal wellbeing and recognize your contributions with rewards and benefits
At Australia Post, we value diversity and welcome applications from people of all backgrounds and abilities.
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