Client Support Coordinator
4 days ago
Job Summary
The Client Support Coordinator will play a vital role in assisting the sales teams in delivering revenue by providing comprehensive administrative support, ensuring smooth operations, and exceptional customer service delivery. This role encompasses various responsibilities, including processing orders, coordinating media schedules, delivering successful client campaigns, and facilitating administrative tasks to enhance efficiency.
Key Responsibilities
- Measure client satisfaction through feedback surveys, ratings, and testimonials.
- Monitor the time taken to respond to team enquiries and resolve issues.
- Assess the efficiency and accuracy of order processing activities, including order entry, confirmation, and tracking.
- Track the percentage of clients who continue to engage with the company over time.
- Evaluate adherence to media schedules and placements for advertising campaigns.
- Assess the accuracy and completeness of data in the customer relationship management (CRM) system.
- Track the completion rate of administrative tasks and responsibilities.
- Solicit feedback from the frontline sales team on the support provided by the Client Support Coordinator.
Requirements
- Experience in providing administrative support to sales teams, preferably in a client-facing role.
- Demonstrated experience in delivering exceptional customer service and support to clients.
- Strong administrative skills, including organization, time management, and attention to detail.
- Experience in using customer relationship management (CRM) systems, such as Salesforce.
- Experience in generating reports, creating presentations, and managing data in spreadsheet and presentation formats.
Benefits
News Corp Australia offers a range of benefits to its employees, including access to publications and products from across the News Corp family, health and wellbeing support, time off, development opportunities, financial wellbeing support, perks and discounts, and the opportunity to give back to the community.
About Us
News Corp Australia is Australia's number one and most influential media organisation, with more than 150 prestige brands across news, sport, and lifestyle. We are passionate, creative, and dynamic, and we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.
Our Commitment to Diversity, Equity, and Inclusion
We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique, and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities, and gender identities to apply. Inclusion is important to us, and we want everyone at News to bring their whole selves to work.
Category: Client Partnerships
We are proud to be Australia's most impactful media group, and we're even prouder of what we stand for: Together, we inform, advocate, and inspire all Australians, for a better Australia.
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