Assistant Director

7 days ago

Sydney, New South Wales, Australia Australian Department of Veterans' Affairs Full time
About the Role

The Australian Department of Veterans' Affairs is seeking a highly motivated and experienced leader to take up the role of Assistant Director within the Coordinated Client Support Branch.

The Coordinated Client Support Branch is responsible for managing a range of programs and services to assist vulnerable clients to navigate DVA services and connect to supports to meet their wellbeing needs.

Key Responsibilities
  • Lead a team of case managers to deliver the Client Support Program, a voluntary time-limited case management program that uses a clinical lens and trauma-informed approach to support clients to meet their wellbeing needs.
  • Develop and implement strategies to streamline communication between clients, their families, and DVA, and facilitate access to external support services.
  • Collaborate with stakeholders to ensure the effective delivery of case management services and the development of new programs and services to meet the needs of vulnerable clients.
  • Provide leadership and guidance to team members to ensure they have the skills and knowledge required to deliver high-quality case management services.
  • Monitor and evaluate the effectiveness of case management services and make recommendations for improvement.
Requirements
  • Australian citizenship.
  • Ability to obtain and maintain a Baseline Vetting (AGSVA) security clearance.
  • Relevant experience in case management or a related field.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
About Us

The Australian Department of Veterans' Affairs is committed to providing high-quality services to veterans and their families. We are a diverse and inclusive organization that values the skills and experiences of our employees.

We are committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples, people with disability, people that identify as LGBTQIA+, and people from culturally and linguistically diverse backgrounds.

We are dedicated to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organization.

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