Organisational Change Leader

4 days ago

Sydney, New South Wales, Australia beBeeCommunication Full time $149,739 - $173,174
Key Role

This position is situated within the Client & Commercial Solutions team, supporting the delivery of a strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.

The programme involves consolidating ERP systems and processes, IT service and incident management, and travel and expense management, leading to improved employee experiences and more efficient sector mobility. Common, streamlined, and efficient processes will enable employees to better focus on customers.

The Communication Strategist will develop and manage effective communication plans, recommendations, reports, and relationships that ensure delivery of project, organisational, and government priorities. They will provide expert communications advice, guidance, and services to ensure effective delivery of engagement strategies aligned to project objectives, embedding cultural change and capability uplift across the organisation.

Responsibilities:

  • Collaborate with leaders on the strategic development and delivery of project communications to ensure clear, effective, and timely communications to internal customers.
  • Lead the delivery of communications services and expert customer-focused advice on a broad range of organisational communications across multiple channels to effectively support optimisation of project outcomes.
  • Lead and manage the development of dashboards and reports and communication strategies, reporting on outcomes and making recommendations for continuous improvement to inform executive decision-making.
  • Collaborate across the Communications and Project teams to ensure seamless and integrated communications service delivery to business units and executive leaders.

Requirements:

  • Comprehensive knowledge, understanding of, and experience in providing communications advice and services to senior executive leaders and stakeholders.
  • Promote a customer-focused culture in the organisation and consider new ways of working to improve customer experience.
  • Ensure systems are in place to capture customer service insights to improve services.
  • Network extensively across government and organisations to increase collaboration.

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