Director of Customer Experience Strategy

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $150,000 - $180,000
Chief Customer Experience Officer

This pivotal role plays a leading part in the broader organisational leadership group.

Responsibilities:
  • Develop and execute a comprehensive customer experience strategy across multiple business units.
  • Ensure seamless alignment of service design with customer expectations.
  • Optimise the customer journey and touchpoints for economic return.
  • Manage operational efficiency and continuous improvement.
Requirements:
  • Experience developing and scaling CX functions from scratch.
  • Proven track record in achieving KPIs and budgeted goals.
  • Transformational CX strategies development and execution experience.
  • Operational environment strategy devising experience.
  • Extensive background in leading teams and developing high-performance cultures.
Why Join?

Enjoy amazing benefits that extend beyond work, including discounted travel options, flexible leave arrangements, and access to thousands of rewards through our partnerships. Our employee benefits program provides a great work-life balance and opportunities for career growth.

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