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Service Excellence Manager
2 weeks ago
Our organisation is seeking a skilled leader to oversee the delivery of safe, efficient, and high-quality services.
This leadership position plays a pivotal role in driving performance, ensuring compliance, achieving service key performance indicators, and supporting growth, all while delivering exceptional customer outcomes.
The ideal candidate will possess strong coaching and mentoring skills, with experience in managing contractors or field teams in transport operations.
- Lead and support drivers to deliver safe and efficient services.
- Build strong partnerships with drivers to align performance with profitability and customer expectations.
- Oversee training, coaching, and compliance to meet national safety and service standards.
- Champion continuous improvement by identifying opportunities, solving challenges, and enhancing operational performance.
- Collaborate with internal stakeholders to deliver seamless, customer-first experiences.
The successful candidate will have a proven track record of building trusted relationships with contractors and stakeholders, analytical thinking, excellent communication and problem-solving skills, and a collaborative approach.
What You Will Bring- Experience managing contractors or field teams in transport operations.
- Strong coaching and mentoring skills.
- Knowledge of safety compliance, key performance indicators, and cost-performance management.
- Proven ability to build trusted relationships with contractors and stakeholders.
- Analytical mindset and excellent communication and problem-solving skills.
Our organisation offers a supportive leadership team and a collaborative culture, along with employee benefits including discounted roadside assistance, insurance, and accommodation, and access to our Employee Assistance Program.
How To ApplyTo apply for this role, please submit your resume and cover letter.
