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Director of Technology Operations

1 month ago

Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons Hotels and Resorts is a luxury hospitality company that prides itself on its exceptional employee experience and company culture. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

About the Role

The Assistant Director of Information Technology plays a critical role in ensuring the efficient operation and maintenance of all computer systems and data and voice communications activities. This position reports directly to the Director of Information Technology and is responsible for providing systems support to all hotel departments both in offices and within the outlets.

Responsibilities
  • Provide high-level IT support services to guests and staff, ensuring critical system uptime and availability 24/7.
  • Establish and maintain user procedures and hardware familiarization for all systems.
  • Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems, and completion of on-site documentation.
  • Provide system support services, including service outage diagnosis, troubleshooting, and restoration of service, virus protection management.
  • Participate in property-level, corporate-initiated technology implementations.
  • Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection, and failover tools implementation (Firewall, web security, multi-homing devices, etc.).
  • Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT core standards.
Requirements
  • At least 2 years previous experience in an IT leadership role, preferably within a hotel environment.
  • Knowledge of Networking and Security of Hotel network, Active Directory maintenance, Server and Network Infrastructure maintenance – wired and wireless, Network protection, and failover tools implementation (Firewall, web security, multi-homing devices etc).
  • Strong organisational skills with the ability to prioritise and meet tight deadlines while handling multiple tasks simultaneously.
  • Solid communication and relationship building skills, with the ability to forge strong working connections with vendors and internal stakeholders.
  • Sound project management skills.
What We Offer
  • A competitive salary of $120,000 per annum, plus benefits package including comprehensive health insurance, retirement plan, and paid time off.
  • Opportunities for career advancement and professional development within the company.
  • Access to exclusive employee discounts and perks.
  • A dynamic and supportive work environment.