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Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Amazon Full time

About the Role: As an IT Support Engineer in Amazon's Operations teams, you will be responsible for providing technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines. This includes troubleshooting integrated and interdependent computer systems, maintaining zebra thermal printers, and allocating and maintaining IT equipment.

Key Responsibilities:

  • First level of technical support for the Operations of the Fulfillment Center
  • Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices
  • Allocating and maintaining IT equipment, managing multiple customer requests simultaneously
  • Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty
  • Learning new technologies and participating in career development opportunities within the IT network

BASIC QUALIFICATIONS:

  • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • Experience troubleshooting integrated and interdependent computer systems
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
  • High school or equivalent
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Work a flexible schedule/shift/work area, including weekends, days and nights
  • Ability to lift 50 lbs /22 kgs, as well as to stand and walk for 10-12 hours at a time