Senior Technical Support Specialist

1 day ago

Melbourne, Victoria, Australia Amentum Full time
About the Job

Amentum is now hiring a Senior Technical Support Specialist position in support of Product Manager Force Protection Systems (PM FPS) and Product Manager Ground Sensors (PM GS) at various locations. This project will provide PM FPS and PM GS a multitude of product support activities, including spares management, maintenance, repairs, transportation, shipping, fielding, equipment operator training, contractor equipment operators, systems sustainment, design engineering, and supplier or total asset visibility management of Integrated Base Defense (IBD) and Force Protection (FP) family of systems (FOS).

Job Duties and Responsibilities:
  • Install, repair, and service electronic equipment, such as computers, radar, missile control, avionics, and communications, in field installations.
  • Converse with customers or supervisors to plan layout of equipment.
  • Read and study blueprints, schematics, manuals, and other specifications to determine installation procedures.
  • Install or oversee installation of equipment according to manufacturer's specifications.
  • Operate system to demonstrate equipment and to analyze malfunctions.
  • Interpret maintenance manuals, schematics, and wiring diagrams, and repair equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
  • Instruct and direct workers in servicing and repairing equipment; instruct customers on operation of equipment.
  • Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
  • May instruct workers in electronic theory.
  • May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
  • May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
  • Responsible for consulting, engineering, and operations activities performed at a particular customer location.
  • Identify changes in telecommunications, computer, and systems technology and interpret their meaning to senior management and the customer.
  • Provide technical assistance to facilitate planning, design, installation, modification, and operation of an information systems capability.
  • Prepare long and short-range plans for application selection, systems development, systems maintenance, production activities, and for necessary support resources.
  • Responsible for applications systems analysis and programming activities for a group or section and for feasibility studies, time and cost estimates, and the establishment and implementation of new and revised applications systems and programs.
  • Assist in projecting software and hardware requirements.
  • Assign personnel to various projects and direct their activities; review and evaluate their work and prepare performance reports.
  • Confer with and advise subordinates on administrative policies and procedures, technical problems, priorities, and methods.
  • Consult with personnel in other information systems sections to coordinate activities.
  • Prepare activity and progress reports regarding the activities at a particular customer site.
  • Confer and consult with customer personnel regarding performance and scheduling issues.
  • Other duties as assigned.

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